Privacy policy

At ZANA, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our store, or make a purchase. By using our Services, you agree to the practices described below.

1. Information We Collect

We only collect the information necessary to run our store and provide you with a smooth shopping experience.

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (securely processed by third-party providers)

Account Information

  • Username, password, and preferences (if you create an account)

Order & Shopping Activity

  • Items you view, add to cart, wishlist, or purchase

  • Order history, returns, and customer support interactions

Device & Usage Information

  • IP address

  • Browser information

  • Cookies and similar technologies that help Shopify keep the website running smoothly

2. How We Use Your Information

We use your information to:

Provide & Improve Our Services

  • Process payments

  • Ship your order

  • Manage your account

  • Handle returns or customer support

  • Personalize your shopping experience

Marketing (Only With Your Consent)

  • Send you newsletters or promotional messages

  • Show you relevant ads based on your preferences

You can unsubscribe from marketing emails at any time.

Safety & Fraud Prevention

  • Detect suspicious activity

  • Protect our website and our customers

  • Comply with legal obligations

3. Sharing Your Information

We only share your information with trusted partners that help us operate our business:

  • Shopify, which powers our online store

  • Payment providers (such as Shopify Payments or PayPal)

  • Shipping partners who deliver your order

  • Marketing or analytics tools that help us improve the website

  • Authorities, only if legally required

We do not sell your personal data.

4. Shopify

Our store is hosted on Shopify.
Shopify processes some data on our behalf to run the site securely and improve performance.

For more details on how Shopify handles data, visit:
https://privacy.shopify.com/

5. Cookies

We use cookies to:

  • Remember your preferences

  • Keep your cart active

  • Improve site performance

  • Provide a more personalized experience

You can manage cookies directly through your browser settings.

6. Children’s Privacy

Our store is not intended for individuals under the age of majority.
We do not knowingly collect data from minors.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion

  • Object to marketing

  • Download your data

  • Withdraw consent where applicable

To exercise any rights, contact us at:

Email: hello@zanaselfwear.com
Address: Viale Italia 16, Almè, BG, 24011, Italy

We may ask you to verify your identity before completing your request.

8. Data Security & Retention

We keep your information only as long as necessary to:

  • Provide our services

  • Meet legal requirements

  • Resolve disputes

While we take security seriously, no system is 100% secure.

9. International Transfers

If you are located outside the European Union, your information may be transferred to other countries where data protection laws may differ.
Shopify ensures appropriate safeguards for international data transfers.

10. Changes to This Privacy Policy

We may update this Policy from time to time.
When we do, we will update the date at the top of this page.
Continued use of our Services means you accept the updated version.

11. Contact Us

For questions about this Privacy Policy or your data, you can reach us at:

Email: hello@zanaselfwear.com
Address: Viale Italia 16, Almè, BG, 24011, Italy