Terms of service

Welcome to ZANA. These Terms of Service (“Terms”) govern your use of our website and the purchase of any products from our store. By accessing or using the website, you agree to be bound by these Terms.

Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will not transmit malware, viruses, or harmful code.

We reserve the right to refuse service to anyone for any reason at any time.

2. Accuracy of Information

We do our best to ensure all information on our website is accurate.
However, we do not guarantee that:

  • Product descriptions

  • Pricing

  • Availability

  • Colors or images

are always error-free or perfectly accurate.

We may correct errors or update information at any time without notice.

3. Products & Availability

Certain products or collections may be available in limited quantities.
We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Update product details

at our discretion.

4. Pricing

Prices may change without notice.

We are not responsible for:

  • Price differences due to currency conversion

  • Import fees, customs duties, or additional charges depending on your location

These costs, if applicable, are the responsibility of the customer.

5. Orders and Billing

We reserve the right to:

  • Refuse any order

  • Limit or cancel quantities purchased per person or per order

  • Reject orders that appear to be placed by resellers or distributors

You agree to provide:

  • Current

  • Complete

  • Accurate billing and shipping information

so we can process your purchase and contact you if needed.

6. Shipping & Delivery

Shipping times are estimates.
We are not responsible for delays caused by:

  • Couriers

  • Customs

  • International transit issues

  • Incorrect addresses provided by the customer

Once an order is shipped, we cannot modify the delivery details.

7. Returns & Refunds

Our return policy is detailed in the Refund Policy page.
By placing an order, you agree to the conditions stated there.

If you believe you received a defective or incorrect item, contact us at:
Email: hello@zanaselfwear.com

8. Third-Party Services

Our store is hosted by Shopify.
Your data may be processed by Shopify and other service providers as necessary to operate our business.

We are not responsible for:

  • Third-party websites

  • Third-party apps

  • External links

that you may access through our site.

9. Intellectual Property

All content on this website—including:

  • Branding

  • Images

  • Text

  • Layout

  • Graphics

is the property of ZANA or our partners and may not be reproduced without permission.

10. Prohibited Uses

You agree not to use our website:

  • For unlawful purposes

  • To collect personal data of others

  • To interfere with security features

  • To harm or exploit minors

  • To spam, phish, or distribute malware

Violation of these restrictions may result in termination of your access to the website.

11. Limitation of Liability

ZANA is not liable for:

  • Damages arising from your use of the site

  • Products purchased that do not meet your expectations

  • Errors, interruptions, delays, or loss of data

Our liability is limited to the maximum extent permitted by law.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.

13. Changes to These Terms

We may update these Terms at any time.
When we do, we will change the “Last updated” date at the top of the page.

Continued use of our website means you accept the updated Terms.

14. Contact Us

For questions about these Terms, contact us at:

Email: hello@zanaselfwear.com
Address: Viale Italia 16, Almè, BG, 24011, Italy