Shipping policy
At ZANA, we work with trusted fulfillment partners to ensure your order arrives safely and in a timely manner. Please read our shipping guidelines below.
Processing Time
Once your order is placed, it requires 2–5 business days for processing and fulfillment.
This timeframe may vary depending on product availability and order volume.
Shipping Times
Delivery times depend on your destination:
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United States: 5–12 business days
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Canada: 7–15 business days
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Europe: 7–15 business days
These are estimated timeframes. Delays due to customs, weather conditions, or carrier issues are outside our control.
Shipping Fees
Shipping costs are calculated at checkout based on destination and order weight.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number.
Tracking updates may take up to 48 hours to appear.
Incorrect or Incomplete Address
Please double-check your information at checkout.
We are not responsible for orders lost due to incorrect, incomplete, or undeliverable addresses provided by the customer.
Lost or Stolen Packages
If your order is marked delivered but you cannot locate it:
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Check with neighbors or building staff
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Contact the carrier directly
ZANA is not responsible for lost or stolen packages once the carrier marks them as delivered.
Customs Fees & Import Taxes
International orders may incur customs duties or taxes upon arrival.
These charges are the customer’s responsibility and are not included in the product price or shipping cost.
Multiple Shipments
Items in your order may arrive separately if they are fulfilled by different partner facilities.
You will receive separate tracking numbers in this case.
Questions?
We’re here to help.
📩 Contact us at hello@zanaselfwear.com